FAQ
FREQUENTLY ASKED QUESTIONS (FAQ)
-Is your hair 100% raw?
Yes. Our Luxury Raw Collection is 100% unprocessed raw Southeast Asian and Indian hair from single donors. Our Vietnamese Bundle Deals are 100% human hair with no synthetic fibers or fillers.
-How long does the hair last?
Raw hair lasts 3–5+ years with proper care.
Closures and frontals last 6–12 months depending on maintenance.
-How many bundles do I need?
• 12”–20” → 2–3 bundles
• 22”–26” → 3 bundles
• 28”–40” → 3–4 bundles for maximum fullness
-Can the hair be colored or bleached?
Yes. All raw hair can be professionally bleached and colored.
We strongly recommend using a licensed colorist.
-Does the Hair Shed or Tangle?
Raw hair behaves like natural human hair.
• Minimal shedding is normal.
• To prevent tangling:
• Keep hair moisturized
• Brush gently from ends to weft
• Use heat protectant when styling
Proper maintenance extends the lifespan of your bundles.
-What is your processing and shipping time?
Processing takes 5–10 business days.
Shipping within the U.S. takes 2–5 business days.
-Do I have to sign for my package?
Yes. All packages require a signature upon delivery for your safety and protection.
-Can I change my address after placing an order?
No. Address changes cannot be made after checkout.
Please verify your address, apartment/suite number, and all delivery details before submitting your order.
-What if I entered the wrong address?
We cannot modify or re-route orders after they are placed.
Packages delivered to an incorrect address will not be refunded.
-What is Route Package Protection?
Route is an optional package insurance service that protects against lost, stolen, or damaged packages.
If Route is declined, BeYou Collection is not responsible once the package has shipped.
-Should I add Route to my order?
Yes — we highly recommend Route to protect your purchase.
SHIPPING POLICY
Processing Time
All orders require 5–10 business days for processing. Each bundle is inspected, sanitized, and prepared before shipment.
Shipping Time
• USA: 2–5 business days
• International: 7–14 business days
Signature Required
All packages must be signed for upon delivery to protect your investment.
Address Verification
Please verify your address, apartment/suite number, and all delivery details before placing your order.
We cannot change or update addresses once submitted.
No refunds will be given for incorrect or incomplete addresses.
Route Package Protection
Route Package Protection is available at checkout and is strongly recommended.
If Route is declined, BeYou Collection is not responsible for lost, stolen, delayed, or damaged packages.
Carrier Responsibility
BeYou Collection is not responsible for:
• Carrier delays
• Lost packages
• Delivery errors
• Packages marked “delivered”
• Theft after delivery
Once your package leaves our facility, the carrier assumes responsibility.
Tracking
Tracking information will be sent once your order has shipped.
RETURN & REFUND POLICY
All Sales Are Final
Due to the nature of hair products, we do not offer refunds, returns, or exchanges on any items.
Route Package Protection
If Route is declined at checkout, BeYou Collection is not responsible for:
• Lost or stolen packages
• Damaged packages
• Packages marked “delivered”
• Carrier delays
Incorrect Address
No refunds or replacements will be issued for packages shipped to an incorrect address provided by the customer.
Order Cancellations
Orders cannot be canceled once processing has begun.
Damaged or Incorrect Items
If you believe you received an incorrect item, contact us within 48 hours of delivery.
Items must be in original, unaltered condition.
Signature Required
All orders must be signed for. Missed deliveries must be picked up directly from the carrier.
TERMS OF SERVICE
By purchasing from BeYou Collection, you agree to the following:
1. All sales are final.
2. Processing time is 5–10 business days.
3. All packages require a signature upon delivery.
4. Route Package Protection is recommended to protect against shipping issues.
5. If Route is declined, the customer assumes all shipping risks.
6. BeYou Collection is not responsible for carrier delays or lost packages.
7. Address changes cannot be made after checkout.
8. Customers must verify apartment/suite numbers before placing an order.
9. Items must be inspected within 48 hours of delivery.
10. Hair must remain unwashed, uncut, and unaltered to report concerns.
We reserve the right to update policies, prices, and product listings at any time.
PRIVACY POLICY
We collect personal information to:
• Process your order
• Verify payment
• Provide shipping updates
• Assist with Route claims (if applicable)
We never sell or share your information.
All payments are securely processed through Shopify’s encrypted checkout.
By using our website, you consent to this policy.
ABOUT US
BeYou Collection was created to empower women to feel confident, beautiful, and authentically themselves.
Our motto: Be Unique. Be Different. BeYou.
We specialize in premium raw hair sourced from Southeast Asia, India, and Vietnam. Every bundle is chosen for:
• Purity
• Fullness
• Shine
• Longevity
Our mission is to provide hair that enhances natural beauty, boosts confidence, and lasts for years.
BeYou Collection is more than a brand — it’s a luxury experience.
HAIR CARE GUIDE
Washing
• Use sulfate-free shampoo
• Apply moisturizing conditioner
• Detangle from ends upward
Curly & Wavy Hair
• Detangle only when wet
• Use water + leave-in conditioner
• Define curls with mousse or curl cream
Straight Hair
• Use heat protectant
• Avoid heavy oils
• Wrap or use a bonnet at night
Closures & Frontals
• Be gentle with lace
• Avoid scratching with nails
• Air dry when possible
How Do I Contact You?
For all order-related questions, email us at:
info@beyoucollection.co
Please do not DM or comment order questions on social media.
Email is monitored and prioritized for faster support.